Starting a SaaS company? Here’s my advice.
Just do your best.
That’s the only thing you can do.
Shit will come in non-stop. You won’t have much time to service everybody, especially since you are starting up. You just don’t have enough people.
Requests will come in.
DEMANDS will come in.
Things will fall apart when everything has been working perfectly for the past month! (Murphy’s Law)
Shit just happens.
That’s why after you filter the things and prioritize, just do your best and deliver a product that you’ll be proud of. A real, kick-ass product that your market needs.
Your users will appreciate what you do. It ALWAYS shows in your work if you really put everything into it.
Over time, they will learn to be patient. They will learn that it’s not magic and you can’t just magically make things appear inside your app as they appreciate the improvements you make.
There are also plenty of advantages for being small, one of which is your speed. Your competitors won’t be able to match your speed in churning out the things your users want. People love and appreciate that.
As your user gets to know you and your company, they will start to appreciate you more and understand what you’re dealing with on your end.
Just don’t forget to communicate it with them.
Sure, most of them won’t answer. Usually, you’d think that they don’t really see your notifications, newsletters and such but they do.
So on that end, just do your best and communicate with them as well as much as you can.
Cliche, I know, but this is coming from my own experiences.
Trust me, just do your best and things will work out.