I ordered packages from Wish.com recently. I found a lot of neat shit in there and I know that I’m getting myself into. Most of them will be China products in the middle to low grade but a lot of the items are unique.
They guarantee 60 days turnover time, which is fine with me as I ordered a bunch of items that are just for kicks.
Then, the wait started.
I checked the tracking info inside the app. The stuff arrived in the Philippines in less than 2 weeks.
I asked Wish about it and they recommended that I wait it out and they will refund it for me if it doesn’t arrive in time.
I waited until the 70th day and asked for a refund.
A week later, the local post office dropped off a card to let me know that I had a package. Note: it was just 1 card (out of 6 orders) and I’m assuming the rest weren’t even processed yet.
It took a good 2 months and a half to process my packages. Perhaps it took 2 months to process, then 2 weeks to send the card to me. The post office is a 15 minute walk from my place.
I’m in no way blaming the personnel in my local post office. I’ve met them and they are a hardworking bunch but I’m not so sure about what’s going on in there. I know there’s some kind of automation, but it’s a safe bet that most of the processes all pretty much manual. There might also be a lot more packages coming in nowadays and they are undermanned. I don’t know, there must be a reason.
I had somebody in the US order the same thing from the same Wish merchant. Item took 2 weeks to arrive in California. In less than a month, the item was with him.
See the issue there?
If not then let me put it like this:
The US is like a million miles a way and China is literally besides the Philippines. Come on! The math doesn’t add up!
Obviously, our postal system here in the Philippines is broken and needs a much needed upgrade.
If you guys in power are reading this, then yes, you can hire us to fix it for you but for entrepreneurs reading this post, this is an opportunity. It’s ripe for disruption.
Find a way to be the alternative to the Philippine postal system. Come up with something, I don’t know what, just come up with something. There must be a way to improve this and I’m sure it will be profitable as e-commerce grows bigger and bigger over the next years.